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Terms and Conditions

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Sensei Chelle Self-Defence
Effective Date: 23rd October 2025
Last Updated: 23rd October 2025

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These Terms and Conditions govern your participation in courses, sessions, and workshops provided by Sensei Chelle's Self-Defence and Jiu-Jitsu. By booking or attending any of our services, you agree to be bound by these terms.

 

1. Definitions​

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  • "We", "us", "our" refers to Sensei Chelle Self-Defence

  • "You", "your", "participant" refers to the person booking or attending our services

  • "Services" includes all courses, sessions, workshops, and training provided by us

  • "Standard courses" refers to our 6-week and 1-day self-defence courses

  • "Private courses" refers to individually booked training sessions

  • "Bespoke workshops" refers to customised training delivered to organisations

  • "Practice sessions" refers to our regular skills practice sessions

 

2. Booking and PaymenT

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2.1 Standard Courses and Practice Sessions

  • Payment is required in full at the time of booking

  • Bookings are confirmed upon receipt of full payment

  • We accept payment by card, PayPal, bank transfer, Clearpay, and Klarna

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2.2 Private Courses

  • A non-refundable deposit of 25% is required to secure your booking

  • Full payment must be received at least 7 days before the scheduled session

  • We reserve the right to cancel bookings if full payment is not received by the deadline

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2.3 Bespoke Workshops

  • Payment terms are agreed individually and outlined in the workshop contract

  • Typical terms include a deposit upon booking and balance payment before the workshop date

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2.4 Pricing

  • All prices are stated in British Pounds (£) and include VAT where applicable

  • Prices are subject to change but will not affect bookings already confirmed and paid

  • Group booking prices are based on the number of participants confirmed at time of booking

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3. Cancellations and Refunds

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Our cancellation and refund terms are detailed in our separate Cancellation and Refund Policy, which forms part of these Terms and Conditions. Please review this policy carefully before booking.

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Key points:

  • 14-day cooling-off period applies to distance bookings

  • Standard courses: 7+ days notice for full refund

  • Private courses: 7+ days notice for full refund or free reschedule

  • Bespoke workshops: 14+ days notice for full refund

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For more information, please see our Cancellation and Refund Policy.

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4. Health and Safety

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4.1 Our Commitment to Health and Safety

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Sensei Chelle Self Defence is committed to providing a safe and healthy training environment for all participants. We maintain a comprehensive Health and Safety Policy that sets out our approach to managing risks, preventing injuries, and responding to incidents.

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For more information, please see our full Health and Safety Policy.

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4.2 Health Questionnaire & Participation Agreement

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Before attending your first session, you must complete our Health Questionnaire and Participation Agreement. This form collects:

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  • Medical conditions, disabilities, or injuries that may affect your participation

  • Current medications

  • Emergency contact details

  • GP contact information

  • Consent for emergency medical treatment

For participants under 18: This form must be completed by a parent or guardian.

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You will receive a link to this form in your booking confirmation email. You cannot attend your first session without completing this form.

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4.3 Fitness to Participate

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By booking and attending sessions, you confirm that:

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  • You are physically and mentally fit to participate in self-defence training

  • You have disclosed all relevant medical conditions, injuries, or health concerns

  • You will inform instructors immediately if your health status changes

  • You will not participate if unwell, injured, or under the influence of alcohol or drugs

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We reserve the right to refuse participation if we believe it would be unsafe for you or others.

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4.4 Your Safety Responsibilities

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During all sessions, you must:

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  • Follow all safety instructions given by instructors

  • Wear appropriate clothing: Comfortable, fitted clothing with no zips, buttons, or restrictive items

  • Remove all jewelry, watches, and accessories before training

  • Tie back long hair

  • Bring a water bottle and stay hydrated

  • Stop immediately if you feel unwell, dizzy, in pain, or unable to continue

  • Report any injuries, hazards, or safety concerns to an instructor immediately

  • Respect other participants and training equipment

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Failure to follow safety instructions may result in removal from the session without refund.

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4.5 Instructor Qualifications

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All our instructors are:

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  • Appropriately qualified and experienced in self-defence and jiu-jitsu

  • Enhanced DBS checked

  • Safeguarding trained

  • First Aid trained (at least one instructor present at every session holds current First Aid certification)

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Our Lead Instructor, Sensei Chelle, holds a 4th Dan Black Belt and has over 40 years of teaching experience.

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4.6 Risk and Injury

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Self-defence and jiu-jitsu training involves physical activity and contact. While we take all reasonable precautions to minimise risk, you acknowledge that:

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  • There is an inherent risk of injury in martial arts training

  • Injuries can occur even when all safety measures are followed

  • You participate at your own risk

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Common risks include: Bruising, muscle strains, sprains, minor cuts or scrapes, and in rare cases, more serious injuries.

We conduct thorough risk assessments for all activities and venues, maintain appropriate safety equipment, and ensure all instructors are trained in emergency response procedures.

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4.7 Emergency Procedures

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In the event of an injury or medical emergency:

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  • Instructors are trained to provide first aid and will assess the situation

  • Emergency services (999) will be called if required

  • Your emergency contact will be notified

  • All incidents are documented and investigated

Sessions will be stopped if:

  • A participant requires urgent medical attention

  • An ambulance is called

  • Environmental conditions become unsafe

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4.8 Incident and Near Miss Reporting

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We take all injuries and safety concerns seriously. All incidents must be reported, including:

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  • Any injury, no matter how minor

  • Near misses (incidents that could have caused injury but didn't)

  • Unsafe conditions or equipment failures

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You can report incidents or near misses:

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Reports can be anonymous if preferred. We operate a no-blame culture - reporting helps us prevent future incidents and improve safety for everyone.

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4.9 Insurance

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Sensei Chelle Self Defence maintains:

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  • Public Liability Insurance covering claims for injury or property damage

  • Professional Indemnity Insurance

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Insurance certificates are available upon request. We strongly recommend that all participants have their own personal accident or health insurance.

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4.10 Venue Safety

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All venues are risk-assessed before use and meet our minimum safety standards, including:

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  • Adequate space (minimum 1.5 square meters per participant)

  • Clean, safe floor surface

  • Access to toilets and drinking water

  • Clear emergency exits

  • First aid equipment on site

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Please note: Our primary venue in Woodford is located upstairs with no lift access. If you have mobility concerns, please contact us in advance to discuss alternative arrangements.

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4.11 Equipment Safety

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All training equipment is:

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  • Owned and maintained by Sensei Chelle Self Defence

  • Inspected before each session

  • Regularly serviced and replaced as needed

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Participants must not move, set up, or use equipment without instructor supervision.

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4.12 Safeguarding and Child Protection

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Health and safety is closely linked to safeguarding. For participants under 18, additional safety measures apply as set out in our Safeguarding Policy, including:

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  • Appropriate supervision ratios (maximum 12 participants per instructor)

  • At least 2 instructors present for all sessions with minors

  • Parental consent and communication requirements

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See Section 5 (Minors) and our full Safeguarding Policy for details.

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4.13 Accessibility and Inclusion

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We are committed to making our training accessible to all women and girls. We make reasonable adjustments for participants with:

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  • Physical disabilities or mobility limitations

  • Sensory or learning needs

  • Health conditions or previous injuries

  • Anxiety, trauma, or mental health considerations

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Please inform us of any access needs or adjustments required when booking. See our Equality and Diversity Policy for full details.

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4.14 Data Protection

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Health information you provide is stored securely and used only to ensure your safety during training. See Section 11 (Data Protection) and our Privacy Policy for full details.

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4.15 Further Information

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For full details of our health and safety procedures, risk assessments, emergency protocols, and incident reporting, please see our Health and Safety Policy.

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If you have any health and safety questions or concerns, please contact at info.senseichelle@gmail.com us before booking.

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5. Participant Conduct and Behaviour

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5.1 Our Commitment to Equality and Diversity

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Sensei Chelle's Self-Defence and Jiu-Jitsu is committed to creating an inclusive, welcoming, and respectful environment for all participants.

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We believe that:

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  • Everyone has the right to learn self-defence and develop confidence in a safe, supportive environment

  • Diversity strengthens our community and enriches the learning experience for all

  • All individuals deserve to be treated with dignity and respect, regardless of their background or characteristics

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Our commitment:

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  • We welcome women and girls of all ages, abilities, backgrounds, ethnicities, religions, sexual orientations, gender identities, and socioeconomic circumstances

  • We provide accessible training that can be adapted to meet individual needs and abilities

  • We actively work to remove barriers to participation, including offering flexible payment options and considering individual circumstances

  • We ensure our teaching methods, language, and examples are inclusive and respectful of all participants

  • We continuously review our practices to ensure we are meeting the needs of our diverse community

  • We take all reports of discrimination, harassment, or exclusionary behaviour seriously and will take appropriate action

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Reasonable adjustments:

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  • We are committed to making reasonable adjustments to support participants with disabilities or additional needs

  • Please contact us before booking to discuss any specific requirements or concerns

  • We will work with you to ensure you can participate fully and safely

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Our full Equality and Diversity Policy is available on request and outlines our commitments in greater detail.

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5.2 Code of Conduct

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All participants must:

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  • Treat instructors and other participants with respect and courtesy

  • Follow all instructions given by the instructor for safety reasons

  • Arrive on time and ready to participate

  • Wear appropriate clothing and remove jewelry that could cause injury

  • Maintain good personal hygiene

  • Not attend if under the influence of alcohol or drugs

  • Not use mobile phones during training sessions

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5.3 Unacceptable Behaviour

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We have zero tolerance for:

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  • Aggressive, threatening, or abusive behaviour

  • Discrimination, harassment, or bullying of any kind

  • Deliberately unsafe or reckless behaviour

  • Inappropriate physical contact beyond training requirements

  • Disruption of training sessions

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5.4 Removal from Course

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  • We reserve the right to remove any participant whose behaviour violates this code of conduct

  • Removal will be without refund or compensation

  • In serious cases, we may report behaviour to relevant authorities

 

6. Minors (Under 18 Years Old)

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6.1 Parental Consent

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  • All participants under 18 must have a parent or legal guardian complete and sign a consent form

  • The consent form includes agreement to these Terms and Conditions and the health declaration

  • Parents/guardians are responsible for ensuring the information provided is accurate

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6.2 Parental Attendance

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  • Parents/guardians are welcome to observe sessions where space permits

  • Parents are not required to remain on-site but must be contactable in case of emergency

  • Parents observing must not disrupt the session or interfere with instruction

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6.3 Safeguarding​

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  • We are committed to safeguarding the welfare of all participants, especially minors

  • All instructors follow safeguarding best practices

  • Any safeguarding concerns will be taken seriously and reported to appropriate authorities

  • We maintain appropriate supervision ratios and safe training environments

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7. Photography, Video, and Marketing

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7.1 Use of Images and Video

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  • We may take photographs and videos during training sessions for marketing and promotional purposes

  • Images may be used on our website, social media, promotional materials, and advertisements

  • By participating, you consent to being photographed/filmed unless you opt out

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7.2 Opting Out

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  • You may opt out of photography/video at any time by informing us in writing

  • We will make reasonable efforts to exclude you from group photos and videos

  • For minors, parents/guardians may opt out on their behalf

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7.3 Participant Photography

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  • Participants may not photograph or film sessions without prior written permission

  • This protects the privacy of all participants and our intellectual property

 

8. Course Materials and Intellectual Property

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8.1 Ownership

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  • All course content, materials, techniques, and teaching methods are our intellectual property

  • Course materials, if provided, are for your personal use only

  • You may not reproduce, distribute, or commercially exploit any materials without written permission

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8.2 Use of Materials

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  • Materials provided are intended to support your learning and skill retention

  • You may keep materials for personal reference

  • You may not use materials to teach or train others commercially

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9. Course Delivery and Changes

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9.1 Course Content

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  • We reserve the right to modify course content, structure, or teaching methods as needed

  • Course descriptions are indicative and may vary based on group needs and circumstances

  • We aim to deliver high-quality training that meets the learning objectives outlined

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9.2 Schedule Changes

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  • We will make every effort to deliver courses as scheduled

  • Minor changes (venue within same area, time adjustments under 1 hour) may occur with notice

  • Significant changes will be communicated as soon as possible

  • You may request a refund if significant changes make attendance impossible for you

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9.3 Course Cancellation by Us

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  • We may cancel courses due to insufficient numbers, instructor illness, venue issues, or force majeure

  • You will be offered a full refund or transfer to another course

  • We are not liable for any consequential costs (travel, accommodation, etc.)

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9.4 Minimum Participants

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  • While we aim for a minimum of 4 participants per standard course, we reserve the right to run courses with fewer participants or cancel at our discretion

  • Participants will be notified at least 48 hours before the course start date if cancellation is necessary

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10. Venue Requirements (Bespoke Workshops)

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10.1 Client Responsibilities

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For bespoke workshops at client venues, the client must provide:

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  • A safe, suitable training space of adequate size for the number of participants

  • Clear, clean flooring free from hazards, obstacles, and trip risks

  • Adequate lighting and ventilation

  • Clear emergency exits and access to first aid facilities

  • Compliance with health and safety regulations

  • Appropriate insurance for the venue

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10.2 Risk Assessment

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  • We will conduct a risk assessment of the venue before commencing the workshop

  • We reserve the right to refuse to proceed if the venue is deemed unsafe

  • In such cases, the workshop will be rescheduled or refunded as per our Cancellation Policy

  • The client is responsible for venue-related hazards; we are responsible for training delivery safety

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10.3 Venue Specifications

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  • Minimum space requirements will be communicated during booking

  • Suitable flooring includes: sports hall, gym mats, carpeted areas, or clean indoor spaces

  • Outdoor venues may be acceptable depending on weather and surface conditions

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11. Limitation of Liability

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11.1 Assumption of Risk

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  • Self-defence and martial arts training involves inherent physical risks

  • By participating, you acknowledge and accept these risks

  • You participate voluntarily and at your own risk

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11.2 Our Liability

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  • Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence

  • Nothing excludes or limits our liability for fraud or fraudulent misrepresentation

  • We are not liable for injuries resulting from your failure to disclose medical conditions or follow safety instructions

  • We are not liable for loss or damage to personal property brought to sessions

  • We are not liable for injuries or incidents occurring outside of our direct supervision (e.g., during breaks, travel to/from venue)

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11.3 Maximum Liability

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  • Our total liability for any claim arising from our services is limited to the amount you paid for that specific course or session

  • We are not liable for indirect, consequential, or economic losses

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12. Data Protection and Privacy

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12.1 Information We Collect

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  • We collect personal information necessary to deliver our services, including: name, contact details, emergency contact, health information, and payment details

  • We process this data in accordance with UK GDPR and Data Protection Act 2018

  • We use tracking technologies including Meta Pixel and Google Analytics on our website to collect information about your browsing behaviour

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12.2 How We Use Your Data

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  • To deliver courses and communicate with you about your booking

  • To ensure your safety and the safety of others

  • To process payments and maintain financial records

  • To send you relevant updates about our services (you may opt out at any time)

  • For marketing and advertising purposes as detailed in section 12.3 below

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12.3 Marketing and Advertising

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We use your personal data for marketing and advertising purposes, including:

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Targeted Advertising

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  • We share your information with advertising platforms including Meta (Facebook/Instagram) and Google to deliver targeted advertisements

  • This includes creating Custom Audiences to show our ads to people who have visited our website or engaged with our content

  • We create Lookalike Audiences based on our customer data to reach new potential customers with similar characteristics and interests

  • Your data may be used to optimize ad delivery and measure campaign effectiveness

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Retargeting

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  • We use tracking pixels (Meta Pixel, Google Analytics) to track your website visits and interactions

  • This allows us to show you relevant ads on Facebook, Instagram, Google, and other platforms after you visit our website

  • Retargeting helps remind you about our courses and services you've shown interest in

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Data Sharing with Advertising Platforms

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  • When you book a course or interact with our website, certain data (such as email address, phone number, name) may be shared with Meta and Google in hashed/encrypted format

  • These platforms use this data to match you with your social media or advertising profiles to deliver personalized ads

  • We may also share anonymised or aggregated data with advertising platforms for analytics and optimisation purposes

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Your Marketing Rights

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  • You may opt out of marketing emails at any time by clicking "unsubscribe" in any marketing email or contacting us directly

  • Opting out of marketing emails does not affect essential booking confirmations, course updates, or transactional communications

  • You can manage your ad preferences directly on Facebook, Instagram, and Google through their privacy settings

  • You can opt out of tracking by adjusting your browser cookie settings or using browser extensions that block tracking pixels

  • Opting out of targeted advertising may mean you still see our ads, but they will be less relevant to your interests

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12.4 Data Security

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  • We take appropriate measures to protect your personal data

  • Health information is treated as sensitive data and stored securely

  • We will not share your data with third parties except as necessary to deliver our services (including advertising platforms as described above) or as required by law

  • Data shared with advertising platforms is transmitted securely and subject to their own privacy policies

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12.5 Data Retention

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  • We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy

  • Booking and payment data is retained for 7 years for accounting and legal compliance purposes

  • Health information is retained for the duration of your participation and 3 years thereafter for safety and liability purposes

  • Marketing data is retained until you opt out or request deletion

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12.6 Your Rights

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  • You have the right to access, correct, or delete your personal data

  • You may request a copy of the data we hold about you

  • You have the right to object to processing of your data for marketing purposes

  • You have the right to data portability (receiving your data in a structured, machine-readable format)

  • You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data rights have been violated

  • Contact us at info.senseichelle@gmail.com to exercise these rights

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For more on how we use your data, see our Privacy Policy.​

 

13. Complaints and Disputes

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13.1 Complaints Procedure

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If you have a complaint or concern:

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Step 1: Informal Resolution

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Step 2: Formal Complaint

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  • If informal resolution is unsuccessful, submit a written complaint via email

  • Include: your name, booking details, nature of complaint, and desired outcome

  • We will acknowledge receipt within 3 working days

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Step 3: Investigation and Response

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  • We will investigate your complaint thoroughly

  • You will receive a written response within 14 working days

  • If more time is needed, we will keep you informed

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Step 4: Escalation

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  • If you remain dissatisfied, you may escalate to senior management

  • We will review the complaint and provide a final response

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13.2 Alternative Dispute Resolution

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  • If we cannot resolve a dispute through our complaints procedure, we may agree to use an independent mediator

  • Both parties would share the cost of mediation

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14. General Terms

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14.1 Entire Agreement

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  • These Terms and Conditions, together with our full list of Policies, constitute the entire agreement between you and us

  • They supersede any previous agreements, representations, or understandings

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14.2 Severability

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  • If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force

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14.3 Waiver

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  • Our failure to enforce any right or provision does not constitute a waiver of that right or provision

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14.4 Assignment

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  • You may not transfer or assign your booking or rights under these terms without our written consent

  • We may transfer our rights and obligations to another entity with notice to you

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14.5 Force Majeure

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  • We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control

  • This includes: natural disasters, government restrictions, pandemic-related closures, severe weather, terrorism, or venue closure

  • We will make reasonable efforts to reschedule or provide refunds in such circumstances

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14.6 Amendments

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  • We reserve the right to update these Terms and Conditions at any time

  • Changes will be posted on our website and apply to bookings made after the update date

  • Existing bookings remain subject to the terms in effect at the time of booking

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14.7 Governing Law

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  • These Terms and Conditions are governed by the laws of England and Wales

  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales

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15. Contact Information

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If you have any questions about these Terms and Conditions, please contact us at:

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Sensei Chelle Self-Defence
Email: info.senseichelle@gmail.com
Website: www.senseichelleselfdefence.com

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By booking or attending any of our courses, sessions, or workshops, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

 

Last updated: 23rd October 2025

Next Review Date: 23rd October 2026

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